We hope you'll love your Horatio's Garden products. If there is any problem with your order, please let us know.
We ship to the UK and Ireland. Please allow 3-5 business days for your order to arrive. We'll endeavour to get your order in the post during the next business day after you place your order.
You may return new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper. In most cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.