Horatio

TERMS & CONDITIONS

Terms & Conditions
Please read the below carefully as it is legally binding on you. Your use of this website means you accept these Terms and Conditions as at the date of your first use of this website.
Shop terms and conditions
These Shop Terms and Conditions apply to all orders for the purchase of goods from Horatio’s Garden Shop Ltd. (the "Shop") at: http://shop.horatiosgarden.org.uk/, they apply in addition to the Horatio’s Garden Terms and Conditions and which can be found here: https://www.horatiosgarden.org.uk/terms/ If you have any queries about your order or any other questions, please contact the team on 01722 326 834, or email: shop@horatiosgarden.org.uk.
Use of our site
Your use of our site is governed by our Terms and Conditions, which can be found here https://www.horatiosgarden.org.uk/terms/. Please take the time to read this as it includes important terms which apply to you.
Prices of products
Prices on the website are inclusive of VAT (20%), where applicable. The costs of postage and packaging are in the addition to the unit price of the item. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. All prices are displayed in UK pounds (Sterling).
We accept payment by credit or debit card through iZettle.
Returns policy
We hope you're happy with your online purchase. However, if you are not entirely satisfied with an item, please return the item, new and unused, within 14 days of delivery for a full refund.
If the item(s) you have ordered are incorrect, damaged or faulty please contact us immediately and we will try and resolve any problems as soon as possible.
We will pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper.
Product descriptions
Every care has been taken to ensure the accuracy of descriptions, specifications, colour and price of the products. Although the Shop makes every effort to display the measurements and colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Privacy policy
Horatio’s Garden is committed to protecting your privacy. Any information that we collect about you will only be used lawfully in accordance with the Data Protection Act 2018. Please take the time to read the Shop’s full privacy policy here: https://www.horatiosgarden.org.uk/privacy-and-cookies/.
Governing law
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.